Policies

Inclusions and Exclusions:

Your rate includes:

  • Includes: accommodation, teas/coffees, breakfast and daily housekeeping.
  • Excludes: All drinks, laundry, Telephone calls, transfers, gratuities and any other items of a personal nature.
Optional Extras:
  • Secure onsite parking. Note there is limited space, please advise in advance if you would like to reserve a parking bay
  • Transfers
  • Dinner

Children's Policy:

  • Children are welcome at Kloof Street Hotel, subject to availability of child-friendly rooms and equipment.
  • Selected rooms can accommodate 1 child (0-17yrs) sharing with parents.
  • Standard child rates (unless specified otherwise in e.g. special offers):
  • - Infants 0-3 year stay free when sharing with adults.
  • - Children 4-12 years are charged a flat fee of R450 per child, per night when sharing with adults.
  • - Children 13 -17 years are charged a flat fee of R595 per child, per night when sharing with adults.
  • - Children staying in a room by themselves will be charged full adult rates.

Cancellation Policies :

In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:

Period: 01 October 2020 – 23 December 2020

  • All cancellations need to be received  in writing.
  • Cancellations 29 - 8 days prior to arrival - 25% cancellation fee 
  • Cancellation 7 - 3 days prior to arrival - 50% cancellation fee
  • Cancellation 48 hours prior to arrival - 80% cancellation fee
  • No show - 100% cancellation fee

Period: 24 December 2020 – 30 September 2022

  • All cancellations need to be received in writing.
  • Cancellation 29 - 15 days prior to arrival - 50% cancellation fee
  • Cancellation 14 - 01 days prior to arrival - 80% cancellation fee:
  • No Show - 100% cancellation fee
**Lion Roars retains the right to review these rates without prior notice subject to changing economic factors including exchange rates and inflation.

Terms and Conditions:

  • All rates are in South African Rands and include VAT.
  • Please note that all guests will be required to sign an indemnity form on arrival.
  • Kloof Street Hotel reserves the right to limit the number of reduced rate requests as may apply to drivers, pilots and guides.
  • Kloof Street Hotel reserves the right to admit any guest/s and furthermore retains the right to have remove, any guest/s whose behaviour impacts negatively on other guests and/or staff.
  • 50% non-refundable deposit will be required to confirm a booking.
  • The remaining balance is to be paid when checking in to Old Bank Hotel.
Have any questions?

Contact us here or by giving us a call on +27 (0) 21 424 1530.

Contact Form

+27 (0) 21 424 1530 reservations@lionroars.com